MATTHEW PUTZ

Established and led a HRIS consulting practice, delivering human-centric HXM solutions and managing operations to drive client success and internal efficiency.

• Established and scaled a HRIS consulting practice, delivering human-centric HXM solutions to over 20 mid-market clients, ensuring high-impact technology adoption.
• Managed the ImpactHXM operating budget and oversaw client project budgets, ensuring financial discipline and optimal resource allocation.
• Automated 62% of routine HR inquiries via conversational AI, generating $225K in annual client service cost reductions.
• Integrated HRIS with finance, ERP, and CRM systems, reducing manual data entry by 40% and significantly improving data consistency.
• Developed executive dashboards linking talent metrics to business KPIs, enabling proactive workforce planning and achieving 100% client retention.

Led global HRIS initiatives for talent acquisition systems, driving successful SAP SuccessFactors rollouts and optimizing data governance for enhanced workforce analytics.

• Led a cross-functional team of 12-15 HR, IT, and external consultants across 8 countries to deliver a complex SAP SuccessFactors rollout on time and within budget.
• Developed a comprehensive 3-year HRIS roadmap, aligning module deployments and scalable enhancements with corporate growth objectives.
• Championed data governance initiatives, significantly improving HR data quality and enabling accurate, actionable workforce analytics.
• Implemented Work Opportunity Tax Credit integration, recouping over $185K in credits through improved compliance and process optimization.
• Built a Zoho Desk-based HR knowledge center, boosting self-service engagement and reducing support inquiries.

Optimized HRIS and LMS platforms, improving user experience, accelerating delivery, and driving system adoption through strategic enhancements and change management.

• Overhauled the Oracle Taleo Learn LMS portal, reducing HR help-desk tickets by 87% through a strategic UX redesign.
• Optimized Oracle Cloud HCM modules (Core HR, Payroll, Benefits, Talent Management) via configuration and reporting enhancements, accelerating delivery by 50%.
• Partnered with global leaders to implement comprehensive training and change management programs, driving significant system adoption across the organization.
• Streamlined HR processes by leveraging optimized HCM functionalities, enhancing overall operational efficiency for global teams.

Led HR technology initiatives, optimizing Kronos/UKG workflows and enhancing system performance to improve efficiency and reduce downtime.

• Enhanced Kronos/UKG workflows and led comprehensive User Acceptance Testing (UAT) for critical HR systems.
• Achieved a 30% reduction in system downtime and a 43% improvement in resolution times by optimizing processes and ensuring data integrity.
• Collaborated with cross-functional teams to integrate HR technology solutions, supporting seamless workforce operations.
• Provided expert guidance and troubleshooting for complex HR technology issues, ensuring system stability and user satisfaction.

Managed a high-performing support team, optimizing operational efficiency and significantly enhancing customer satisfaction.

• Directed a high-performing 19-member AppleCare support team, fostering a culture of excellence and continuous improvement.
• Implemented strategic initiatives that reduced average handle times by 20%, significantly enhancing team efficiency.
• Achieved an 11% increase in customer satisfaction scores by prioritizing customer-centric solutions and optimizing service delivery.
• Developed and delivered comprehensive training programs for team members, improving technical proficiency and service quality.

Provided advanced technical support and mentorship, consistently achieving top performance rankings through expert problem-solving and training.

• Provided advanced technical support for complex iOS issues, resolving critical customer problems effectively.
• Onboarded and mentored new advisors, accelerating their ramp-up and contributing to overall team capability.
• Consistently achieved a top 5% performance ranking for two consecutive quarters, demonstrating exceptional problem-solving skills and customer service.
• Analyzed recurring technical issues to identify root causes and propose systemic improvements, enhancing product stability.